We’re sorry to hear that your order has been delayed. We work closely with our delivery partners and Qantas Marketplace partners to have your order delivered on time. Unfortunately, sometimes during this process, things can happen outside of our control which may cause delays in getting your order to you. If available, tracking information will be shown in 'My Account' under ‘Order History’ and in your ‘Order is on its way’ email. This will provide you with the most up to date tracking status of your order. If it's more than five business days after the estimated arrival date stated in either ‘My Account’ or your ‘Order on its way’ emails, please don’t hesitate to contact us at your earliest convenience so we can investigate the delay for you. If you have ordered more than one item, please note that they may be delivered separately. Note that during busy periods, such as Christmas or end of financial year, there may be delays in orders being delivered.