Orders
- How long will it take for my points to be credited?
- Where can I see what products are excluded from promotions and campaigns?
- Why is my promotional code not working?
- How do I use a promotional code?
- Will I earn Qantas Points on my Qantas Marketplace order?
- I live in Australia, so why do I only see products from the New Zealand website?
- Can I shop for products for delivery to another person?
- How do I delete a product from my shopping cart?
- If I add a product to my shopping cart will my points be deducted?
- Can I shop for products using full cash?
- How do I redeem my points through Qantas Marketplace?
- I ordered a card using points instead of cash. Can I change the method of payment?
- Will I get a tax invoice when I use Points Plus Pay?
- Can I cancel my order?
- Can I change the recipient's email address? (for a digital gift card)
- Can I change the mode of payment?
- Can I change my delivery address?
- When will I receive my replacement or refund?
- How can I get a copy of the tax invoice?
- Where do I find the Terms and Conditions of Qantas Marketplace?
- What is the product warranty on items purchased through Qantas Marketplace? Can I purchase an extended warranty?
- What happens if I lose a gift card, voucher or gift certificate?
- I did not print my tax invoice or receipt when I placed my order and now I need it. What should I do?
- Where can I find the details of my previous orders on Qantas Marketplace?
- What happens if I am not credited with points after making a transaction via Qantas Marketplace when paying with cash?
- If I purchase a product will my points be deducted immediately?
- How do I place an order at Qantas Marketplace?
- Do the gift cards expire? How long is my gift card valid for?
- Can I amend the details on my Gift Card or cancel it?
- What does Order Status mean?