General Enquiries
- Where can I find your product review policy?
- I submitted a product review but would like to have it removed. What should I do?
- How do I unsubscribe from the Product Review surveys that I receive after I make a purchase?
- I completed a product review survey, but the review has not been published. Why?
- What are the size guides?
- How long will it take for my points to be credited?
- Where can I see what products are excluded from promotions and campaigns?
- Why is my promotional code not working?
- What is the warranty process?
- How do charity redemptions work?
- Can I earn Qantas Points on my charity redemption?
- Can I use Points Plus Pay on charities?
- Will using my Qantas Points to support any charity count towards Green Tier?
- Are my donations tax deductible?
- Do different Green Tier charities count towards completing different Green Tier categories?
- Where do I find the Terms and Conditions of Qantas Marketplace?
- Can I place an order through the Qantas Frequent Flyer Contact Centre?
- Who can I contact if I have an enquiry or complaint regarding Qantas Marketplace?
- How do I find a specific product?
- Why is an item available on Australian websites but not on New Zealand websites?
- What are the specifications of the item?
- What are the inclusions of certain products?