General Enquiries
- What does ‘climate positive’ mean?
- Why would I make my delivery climate positive?
- Has Qantas made all deliveries carbon neutral? If so, why?
- How do charity redemptions work?
- Can I earn Qantas Points on my charity redemption?
- Can I use Points Plus Pay on charities?
- Will a donation to any charity count towards Green tier?
- Are my donations tax deductible?
- What is carbon offsetting?
- Do different Green Tier charities count towards different Green Tier category completions?
- Why does the cost of the offsets differ by state?
- Who regulates and verifies that this offset program actually reduces carbon emissions?
- How can you prove my impact?
- What is Offset your Home and Car?
- Where do I find the Terms and Conditions of Qantas Marketplace?
- Why is my promotional code not working?
- Can I place an order through the Qantas Frequent Flyer Contact Centre?
- Who can I contact if I have an enquiry or complaint regarding Qantas Marketplace?
- How do I find a specific product?
- Why is an item available on Australian websites but not on New Zealand websites?
- What is the warranty process?
- What are the specifications of this item? (most common for mobile phones)
- What are the inclusions on certain products?
- What are the inclusions on certain products?