General Enquiries
- What are the size guides?
- How long will it take for my points to be credited?
- Where can I see what products are excluded from promotions and campaigns?
- Why is my promotional code not working?
- What is the warranty process?
- How do charity redemptions work?
- Can I earn Qantas Points on my charity redemption?
- Can I use Points Plus Pay on charities?
- Will using my Qantas Points to support any charity count towards Green Tier?
- Are my donations tax deductible?
- Do different Green Tier charities count towards completing different Green Tier categories?
- Where do I find the Terms and Conditions of Qantas Marketplace?
- Can I place an order through the Qantas Frequent Flyer Contact Centre?
- Who can I contact if I have an enquiry or complaint regarding Qantas Marketplace?
- How do I find a specific product?
- Why is an item available on Australian websites but not on New Zealand websites?
- What are the specifications of the item?
- What are the inclusions of certain products?