If your product has arrived faulty, damaged or unfit for use, please lodge your return on our Returns Portal as soon as possible.
If you’ve ordered bulky item(s) for e.g. whitegoods, televisions or sporting equipment we’ll need to arrange a collection. As such, please also include your preferred pick-up address, contact number and dates. We’ll then contact you to confirm and try our best to accommodate your preference with the courier.
Please provide as much information as possible, such as whether or not you’ve reached out to a manufacturer and provide references and case numbers if applicable
Note that for any faults or damaged Apple products, an AppleCare Case ID is required when lodging a return request.