Are there any exclusions to your returns policy? Yes, there are. You can find a complete list of brand-specific return policies here. You can also find exclusions to our change of mind returns here. Related articles What if I've changed my mind? How can I exchange my order? What happens if my product is faulty, damaged or unfit to use when I receive it? If I return a product, what happens to my points? Are there any exclusions to your returns policy?