Popular Articles: Delivery
- Can I amend the details on my eSIM or cancel it?
- I have misplaced my eSIM: what do I do now?
- How long will my physical gift card take to be delivered?
- I purchased a product using Climate Positive Delivery, but I didn't get my Green tier leaf. What shall I do?
- I wasn't home when the delivery was attempted. Will my order be returned to sender?
- Can I shop for products for delivery to another person?
Popular Articles: Returns
- I ordered the wrong eSIM. Can I return it?
- If I return a product, what happens to my points?
- I ordered the wrong gift card. Can I return it?
- Are there any exclusions to your returns policy?
- How can I exchange my order?
- Can I claim on the warranty for my previous order?
Popular Articles: Points Accrual
- Is there a minimum number of points required to make a purchase on Qantas Marketplace?
- Can I transfer my Qantas Points?
- Do my Qantas Points expire?
- If I return a product, what happens to my points?
- How long will it take for my points to be credited?
- How else can I earn Qantas Points?
Orders
- Can I amend the details on my eSIM or cancel it?
- How long will it take for my points to be credited?
- Where can I see what products are excluded from promotions and campaigns?
- Why is my promotional code not working?
- How do I use a promotional code?
- Will I earn Qantas Points on my Qantas Marketplace order?
Shipping
- How long will my physical gift card take to be delivered?
- I purchased a product using Climate Positive Delivery, but I didn't get my Green tier leaf. What shall I do?
- I wasn't home when the delivery was attempted. Will my order be returned to sender?
- Can I shop for products for delivery to another person?
- I ordered a digital gift card but I did not receive it. What should I do?
- Can I change my delivery address?
Gift Cards
- Can I amend the details on my eSIM or cancel it?
- I have misplaced my eSIM: what do I do now?
- I ordered the wrong eSIM. Can I return it?
- How long will my physical gift card take to be delivered?
- Can I use my gift card to withdraw cash?
- How do I activate my Universal Gift Card?
Auto Rewards
- How else can I earn Qantas Points?
- Can I earn Qantas Points when I use my Everyday WISH Digital Gift Card at a participating Woolworths store?
- What is a valid email address?
- Who can I contact for information about the Woolworths Rewards Program?
- What do I do if the digital gift card link in my email does not work?
- Can I redeem a higher value Everyday WISH Digital Gift Card using more than 3,000 Qantas Points?
My Account
- I am not receiving any offer emails from Qantas Marketplace? Why? How can I sign up?
- Can I transfer my Qantas Points?
- Do my Qantas Points expire?
- Will I earn Qantas Points on my Qantas Marketplace order?
- I live in Australia, so why do I only see products from the New Zealand website?
- How do I delete a product from my shopping cart?
General Enquiries
- I am not receiving any offer emails from Qantas Marketplace? Why? How can I sign up?
- Where can I find your product review policy?
- I submitted a product review but would like to have it removed. What should I do?
- How do I unsubscribe from the Product Review surveys that I receive after I make a purchase?
- I completed a product review survey, but the review has not been published. Why?
- What are the size guides?