Popular Articles: Delivery
- Can I shop products for delivery to another person?
- I ordered a digital gift card but I did not receive it. What should I do?
- Does a delivery fee apply to gift cards?
- How quickly will I receive my gift cards?
- Can I change the recipient's email address? (for digital gift card)
- Can I change my delivery address?
Popular Articles: Returns
- I ordered the wrong gift card. Can I return it?
- What are our Brand specific Returns and Cancellation Policy?
- How can I exchange my order?
- Can I claim on the warranty for my previous order?
- What happens if my product is faulty, damaged or unfit to use when I receive it?
- I received my order and the packaging is damaged. I did not open it, how can I return it?
Popular Articles: Points Accrual
Orders
- Where do I find the Terms and Conditions of Qantas Marketplace?
- Why is my promotional code not working?
- How do I use a promotional code?
- What is the product warranty on items purchased through Qantas Marketplace? Can I purchase an extended warranty?
- What happens if I lose a gift card, voucher or gift certificate?
- I did not print my tax invoice or receipt when I placed my order and now I need it. What should I do?
Shipping
- Can I shop products for delivery to another person?
- I ordered a digital gift card but I did not receive it. What should I do?
- Does a delivery fee apply to gift cards?
- How quickly will I receive my gift cards?
- Can I change my delivery address?
- Can you deliver overseas?
Returns
- What is the product warranty on items purchased through Qantas Marketplace? Can I purchase an extended warranty?
- What is the warranty process?
- I ordered the wrong gift card. Can I return it?
- What are our Brand specific Returns and Cancellation Policy?
- How can I exchange my order?
- Can I claim on the warranty for my previous order?
Gift Cards
- What happens if I lose a gift card, voucher or gift certificate?
- Can I check the email address where the gift card was sent?
- Can I add the gift card to the digital wallet?
- Do you allow gift card messaging?
- Can I use my gift card in-store or online?
- Can I use my gift card overseas?
Auto Rewards
- How else can I earn Qantas Points?
- Can I earn Qantas Points when I use my WISH eGift Card at a participating Woolworths store?
- What is a valid Email Address?
- Who can I contact for information about the Woolworths Rewards Program?
- What do I do if the eGift Card link in my email does not work?
- Can I redeem a higher value Everyday WISH Digital Gift Card using more than 3,000 Qantas Points?
My Account
- How do I unsubscribe or opt-out from browser notification messages from the Qantas Marketplace website?
- I did not print my tax invoice or receipt when I placed my order and now I need it. What should I do?
- Where can I find the details of my previous orders on Qantas Marketplace?
- What happens if I am not credited with points after making a transaction via Qantas Marketplace when paying with cash?
- Will I earn Qantas Points on my Qantas Marketplace order?
- I live in Australia, so why do I only see products from the New Zealand website?
General Enquiries
- What does ‘climate positive’ mean?
- Why would I make my delivery climate positive?
- Has Qantas made all deliveries carbon neutral? If so, why?
- How do charity redemptions work?
- Can I earn Qantas Points on my charity redemption?
- Can I use Points Plus Pay on charities?